Support

Kindeaver Gateway

Kindeaver Support: Your Questions Answered
We're here to help you every step of the way! Find answers to common questions below. If you can't find what you're looking for, please don't hesitate to reach out to our support team directly.
For Donors: Your Giving Journey
Q: How do I make a donation? A: Making a donation on Kindeaver is simple! Navigate to the campaign you wish to support, click the "Donate" button, and follow the prompts to enter your donation amount and payment details.
Q: What payment methods are accepted? A: Kindeaver accepts various secure payment methods to make donating convenient. These typically include mobile money (e.g., MTN MoMo, Airtel Money) and major credit/debit cards. Specific options will be displayed during the donation process.
Q: Is my donation secure? A: Yes, absolutely. Kindeaver uses industry-standard encryption and security protocols to protect your personal and payment information. All transactions are processed through secure payment gateways.
Q: Can I get a refund for my donation? A: Donations to Kindeaver are generally final and non-refundable, as they are immediately channeled to support the intended cause. However, if you believe an error (e.g., duplicate donation) occurred, please contact us within 24 hours of your donation. For full details, please review our Donation Refund Policy.
Q: How do I get a donation receipt? A: After a successful donation, you will typically receive an automated email confirmation that serves as your donation receipt. Please keep this for your records. If you don't receive it, check your spam folder or contact support.
Q: How can I track my donation? A: While Kindeaver processes and channels your donation, specific tracking of individual donations directly to the end-use is managed by the Campaign Organizer. We encourage Campaign Organizers to provide updates on their campaign pages.
Q: How do I contact a campaign organizer? A: On each campaign page, there is usually a "Contact Organizer" or similar button/section. You can use this feature to send a message directly to the Campaign Organizer.
Q: What do I do if my donation doesn't go through? A: First, please ensure your payment information is correct and that you have sufficient funds. If the problem persists, try a different payment method if available, or contact our support team immediately at support@kindaver.com or +256703411693.
For Campaign Organizers: Launching Your Cause
Q: How do I create a campaign? A: To create a campaign, simply register for a Kindeaver account (if you don't have one), log in, and click on the "Start a Campaign" or "Create New Campaign" button. Our intuitive interface will guide you through the setup process.
Q: What are the requirements for starting a campaign? A: Requirements typically include providing accurate identification, bank account details for fund withdrawals, and a clear, truthful description of your cause and how funds will be used. All campaigns must comply with our Terms of Service and Ugandan laws.
Q: How do I withdraw funds? A: Once your campaign receives donations, you can initiate a withdrawal request from your Campaign Organizer dashboard. You will need to have your bank account details verified. Funds are typically channeled to your designated account after a processing period.
Q: What fees are involved? A: Kindeaver charges a small fee for its services to cover operational costs and payment processing fees. Our fee structure is transparently outlined on our Fees Page.
Q: How do I update my campaign? A: You can update your campaign details, add progress reports, or post new photos/videos by logging into your Campaign Organizer dashboard and navigating to your active campaign.
Q: How do I respond to donor questions? A: You will receive notifications for donor questions (usually via email or your dashboard). You can respond directly through the Platform's messaging system to ensure communication is tracked.
Q: What happens if my campaign doesn't reach its goal? A: With Kindeaver, funds raised are typically channeled to you even if your campaign doesn't meet its full goal (often called "Keep What You Raise"). Please confirm your specific campaign type's terms during creation.
Q: How do I add team members to my campaign? A: From your Campaign Organizer dashboard, you can usually invite and manage team members, granting them specific permissions to help you manage your campaign.
General Inquiries about Kindeaver
Q: How does Kindeaver work? A: Kindeaver acts as a bridge. Campaign Organizers create profiles and campaigns to explain their needs. Donors discover causes they care about and make secure contributions. Kindeaver processes these donations and channels them to the Campaign Organizers, facilitating the entire fundraising process.
Q: Is Kindeaver a registered organization? A: Yes, Kindeaver operates as a legally registered entity in Uganda, committed to transparent and compliant operations.
Q: How can I volunteer for Kindeaver? A: While Kindeaver focuses on providing a fundraising platform, we appreciate your interest! If we have specific volunteer opportunities for platform development or support, they will be advertised on our website. Please check our "Get Involved" section or contact us.
Q: How can I partner with Kindeaver? A: We are always open to collaborations that align with our mission. If you're an organization or business interested in partnering, please reach out to us with your proposal at support@kindaver.com.
Q: How do I report a problem or concern? A: If you encounter any technical problems, suspect fraudulent activity, or have any concerns about a campaign or user, please report it immediately to our support team at support@kindaver.com. Your vigilance helps us maintain a safe and reliable platform.
Troubleshooting Common Issues
  • Donation Issues: If you're having trouble making a donation, please double-check that your payment information is correct and that you have sufficient funds. If the problem persists, try a different payment method or contact our support team.
  • Account Issues: If you're having trouble logging in or accessing your account, please try resetting your password first. If you're still unable to access your account, please contact our support team for assistance.
  • Campaign Issues: If you're experiencing difficulties creating or managing your campaign, please refer to the guides available in our "Additional Resources" section. If you need further assistance, our support team is ready to help.

Still Need Help? Contact Us!
If you couldn't find an answer to your question in our FAQs or troubleshooting sections, our friendly support team is here to assist you.
  • Email: support@kindaver.com
  • Phone: +256703411693
  • WhatsApp: +256776587984
  • Office Address: Sekanyonyi Mityana along market street, Uganda